Retail Supervisor
DHL Express (Philippines) Corporation
- Makati, PhilippinesDHL House, 2306 Chino Roces Extension, Kayamanan C, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
Overall Role Purpose:
Drive cash sales growth through the effective setup, running and management of all retail outlets within a designated area.
Accountabilities:
Customer External/Internal
- Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
- Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.
Country Retail Sales Team
- Implement standardized guidelines & procedures that will track and monitor adherence and performance
- Training frontline staff in Best-in-Class Retail
- Provide direction and coaching to retail staff, supporting the achievement of revenue targets
- Support country sales & marketing campaigns at Retail point-of-sale
- Ensure effective implementation and running of outlet Catchment Area Marketing Programs to achieve maximum target segment penetration and revenue performance
- Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
Local Contractors and Suppliers
- To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience
- Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets
National Sales Manager
Direct Sales Channel Manager
National Marketing Manager
Product Manager, Marketing
Communications Manager
- Liaise with country to coordinate and support outlet development and management
- Obtain all necessary information to prepare store scorecard and standardized outlet management process.
- Carry out any task that is required by his or her superiors from time to time.
Operations
- Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time
Customer Service
- Liaise with customer service to resolve any customer issues that may arise.
Finance
- Prepare cash reconciliations and ensure proper petty cash maintenance
Training
- Work closely with Sales Training Manager for the training of all frontline staff
Minimum Qualifications
What we need?
- Highly developed experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management
- Team-player and proven leadership and influencing skills
- High levels of patience
- Perseverance to bring issues to logical conclusion
- Sales orientation
- Strong English (written and spoken) comprehension and communication skills are essential.
- A minimum of 4 years’ experience in the field of retail sales and area marketing
- Experience in sales/sales processes
- Knowledge and understanding of the retail trade from a service and sales perspective.
- Experience in leading a frontline team is preferred
- Tertiary level in related fields (e.g. Degree in Business / Marketing)
Perks and Benefits
Retirement Benefit Plans
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Transportation Allowances
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- DHL House, 2306 Chino Roces Extension, Kayamanan C
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About DHL Express (Philippines) Corporation
Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.
WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too.
WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging. We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.
WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.