Customer MIS and Data Insights Department Head
Security Bank
- Makati, PhilippinesSecurity Bank Centre 6776 Ayala Ave, Legazpi Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
About the Role
Oversees a group of analysts and junior analysts who provide product data reports for different units of Retail Banking Segment. These reports include MIS reports, monitoring reports, volume and count summary reports of specific data needs. Data interpretation and insights will illuminate customer needs, identities, behaviors, and preferences and will help business units refine sales, marketing, and support strategies. The position is expected to handle the whole process, from business analysis, data requirements, data extraction, delivery method, monitoring and analyses that affect the bank's profitability.
How you'll contribute
- Provides key metrics using relevant data-driven analyses to support business users in monitoring and decision-making.
- Work closely with customer segmentation/engagement and marketing teams to identify drivers of revenue growth using data analyses to provide insights for revenue opportunities and cost minimization.
- Ensures program creation and maintenance thru proper data security protocols to adhere to bank policies and procedures pertaining to data and MIS report releases
- Technical and business design of dashboards, datamarts, and reports using any available software (Python, Quicksight, PowerBI, SSRS, R, SAS) to support analytical needs or Retail Banking Segment. This includes design of data ingestion, extraction and transformation.
Minimum Qualifications
What we’re looking for
- 5 - 10 years of experience in Banking and Financial, Actuarial/Statistics
- Bachelor's Degree in Mathematics/Statistics
- At least 2 years leading a team and coaching direct reports;
- Knowledge of basic statistical analyses; knowledge in any of the following programming languages (Python, PySpark, R, SASm Anaconda, SQL, Hadoop, Pig, Hive) and other reporting tools like Excel, QuickSight, Power BI, Tableau.
- Able to generate accurate reports and able to provide relevant and actionable insights.
Perks and Benefits
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Recruitment / Signing Bonus
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Security Bank Centre 6776 Ayala Ave, Legazpi Village
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About Security Bank
Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBankingcareer with us today.
For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/